Last updated: October 2, 2026
We Are Falling, LLC ("Entryway," "we," "us," or "our") operates the Entryway mobile application and website at entrywaychat.com (together, the "Service"). This policy explains what data we collect, why, and how we protect it.
Account information: Your name, email address, and timezone when you create an account. If you sign in with Google or Apple, we receive your name and email from those providers. The OAuth tokens used for sign-in serve only to verify your identity and are not stored. Separately, real-estate agents may choose to connect a Google account so that Entryway can send email on their behalf — that optional integration is described under Use of Google API Services below, and is the only case in which we store a Google access token.
Messages and content: Chat messages you send (to our AI assistant and to your agent), images you upload, property notes, journal entries, and search preferences. This content is core to how the product works.
Replies to agent outreach: When a real-estate agent emails their contacts through Entryway, replies to those emails are delivered through Entryway rather than directly between the agent and the recipient, and the agent's answers reach the recipient the same way. We store that correspondence — who wrote, when, and what they said — and use it to deliver each message to the other person, to show the agent who has replied, and to provide and improve the Service. The messages we relay show an Entryway address in place of each person's own email address; anything a person writes in their own message, such as a signature, is passed on as written. If you received an email from an agent through Entryway and would rather correspond with them directly, ask them for their direct contact details.
Property activity: Properties you view, save, share, or dismiss. Visit scheduling data including dates, times, and status.
Phone numbers and text messages (SMS): When viewing scheduling is coordinated by text message, we collect the phone numbers of scheduling participants (such as real-estate agents and property contacts), the content of those text conversations, and message delivery metadata. We record consent and opt-out status for every number we text: reply STOP at any time to stop receiving texts, START to resume, or HELP for assistance. We do not use text messaging for advertising.
Device information: Push notification tokens (so we can send you notifications), device timezone, and crash/error reports via Sentry for debugging.
IP address and request details: When your device connects to Entryway, our servers record its IP address along with details of the request, such as the page or feature it asked for and the time. These are kept in our server logs and in error reports sent to Sentry, and we use them to keep the Service secure, investigate abuse, and fix problems. Server logs are kept for up to 30 days and error reports for 90 days, after which they are deleted automatically.
Session recordings: To understand how people use the app and to help you when something goes wrong, we record app sessions with Sentry Session Replay. A recording captures what appears on your screen while you use Entryway — the screens you visit, your taps and navigation, and the content shown or typed in the app, including messages, notes, property details, names, and images. Passwords are never recorded, and we never see your payment card details (Stripe handles those). Recordings are viewed only by the Entryway team, only to support you and improve the Service, and are never sold or used for advertising.
Usage data: We track AI usage internally (which models are called, token counts, cost) for billing and service management. This is aggregate operational data, not behavioral profiling. On the web version of the Service we also use Google Analytics to measure page visits and feature usage in aggregate.
Cookies and local storage: Our web application uses cookies and local storage for authentication (httpOnly session cookies) and to remember your preferences. We do not use cookies for advertising or cross-site tracking. You can configure your browser to refuse cookies, though some features may not function properly without them.
We use your data to:
We do not sell your data or use it for advertising.
We may create de-identified and aggregated information derived from your content and activity — information processed so that it can no longer reasonably be used to identify you — and we may use, disclose, export, or retain that information for any business purpose, including operating and improving the Service, marketing and promoting Entryway, and demonstrating our technology. Because this information does not identify you, the restrictions in this policy that apply to your personal information do not apply to it. This does not change our commitment not to sell your personal information or use it for advertising.
This section applies only to real-estate agents who choose to connect a Google account so that Entryway can send emails to their contacts on their behalf, from their own Gmail address. Connecting Google is optional; if you do not connect it, nothing in this section applies to you.
What we request. We request a single, send-only Gmail permission — the “gmail.send” scope. This permission only allows sending email. It does not allow Entryway to read, search, organize, modify, or delete any of your messages, and we do not access your inbox or other mailbox contents.
What we store, and why. So that Entryway can send the emails you compose and authorize (including while you are offline), we store a Google OAuth refresh token, encrypted at rest, together with the email address of the connected account. We use this access solely to send the messages you create and approve through Entryway and to show you the delivery status of those messages.
Limited Use. Entryway's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular, we do not:
Disconnecting. You can disconnect your Google account at any time from within Entryway, or by revoking Entryway's access in your Google Account security settings. When you disconnect, the stored token is deleted and Entryway can no longer send on your behalf.
We use the following services to operate Entryway. Each receives only the data necessary for its function:
All third-party service providers listed above are contractually or policy-bound to protect your data consistent with this Privacy Policy and applicable law.
Mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers acting on our behalf (Twilio, our SMS carrier) solely to deliver messages.
Property data providers (BrightData, OpenWebNinja, Mashvisor) receive property URLs and addresses only — no personal information is sent to these services.
Your data is stored on servers hosted by Render in the United States. We use encryption in transit (TLS/SSL) and at rest. Authentication tokens are stored securely using httpOnly cookies. Sensitive credentials and API keys are encrypted using Rails encrypted credentials. We take reasonable measures to protect against unauthorized access, alteration, or destruction of your data.
A limited number of authorized Entryway personnel may access your account and the information in it — including viewing your content and, where necessary, taking limited actions on your behalf — to provide customer support, diagnose and resolve technical problems, investigate suspected violations of our Terms, protect the safety and security of our users, and otherwise operate and maintain the Service. This access is restricted to staff who need it for these purposes, is used only for these purposes, and is recorded in an internal access log. We do not access your account to browse your content for unrelated reasons, and we never sell or share what we access except as described in this policy.
In limited circumstances — for example, to reproduce and resolve a problem you have reported, or to carry out a task on your behalf at your request — an authorized staff member may temporarily operate your account as if they were you, taking the same in-app actions available to you. This access is time-limited and restricted to the purposes described above; each action taken this way remains attributed to the staff member and is recorded in our internal access log. We block the most sensitive actions, such as changes to your paid subscription, from being taken through this access.
We retain your data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention). Some anonymized, aggregated data may be retained for service improvement.
Session recordings are kept by Sentry for 90 days and then deleted automatically. They are not removed by account deletion before that period ends; to have your recordings deleted sooner, contact us at support@entrywaychat.com.
You can delete your account from the Account screen within the app, or by contacting us at support@entrywaychat.com. Account deletion removes your personal data within 30 days.
You have the right to access, correct, or delete your personal data at any time by contacting us.
California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information.
EU residents (GDPR): You have rights to access, rectification, erasure, data portability, and restriction of processing. Our legal basis for processing is contract performance (providing the service you signed up for) and legitimate interest (service improvement and security). You may contact us to exercise any of these rights.
You may withdraw consent for AI data processing at any time by deleting your account through the Account screen in the app. Because AI processing is core to the Entryway experience, withdrawing consent requires discontinuing use of the Service. Deletion of your account will remove your personal data from our systems within 30 days. To request that Anthropic delete data already shared with them, contact us at support@entrywaychat.com and we will submit a deletion request on your behalf.
Entryway is not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
If Entryway, or substantially all of its assets, were acquired or in the event that Entryway goes out of business, user information may be one of the assets transferred. You acknowledge that such transfers may occur, and that any acquirer may continue to use your personal information as set forth in this policy.
We may update this policy from time to time. We will notify you of material changes via email or in-app notification before they take effect. Your continued use of the Service after changes constitutes acceptance of the updated policy.
Questions about this policy? Contact us at support@entrywaychat.com.
We Are Falling, LLC, 30 N Gould St Ste N, Sheridan, WY 82801